Remote Support
The technician who will solve the problem can see your screen at their end and control your system with their mouse and keyboard. The usual online supports provided are removal of spy software and viruses, optimizing your system, any registry repair and most commonly device driver issues. As with everything in this world there are two sides to this also.
Advantages
1. Support needs can be addressed much faster and issues resolved quicker because the technician can immediately address the situation.
2. Support costs are lower because it takes less time to address and resolve issues, and there is no travel time involved.
